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Privacy Policy

At Hurlingham Family Health Clinic, we are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This policy explains how we collect, use, and safeguard your data.

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1. Information We Collect

• Personal Information: Name, DOB, contacts, address, emergency contacts.
• Medical Information: History, diagnosis, test results, medications.
• Insurance & Billing: Insurance details, payments, billing records.
• Communication Records: Emails, phone calls, appointment notes.

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2. How We Use Your Information

• Provide medical care, treatment, and follow-ups.
• Process insurance claims and billing.
• Schedule and manage appointments.
• Notify you about test results and health updates.
• Comply with legal and regulatory requirements.

We do not share or sell your personal information for marketing purposes.

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3. How We Protect Your Information

• Confidentiality: Access is limited to authorized staff only.
• Data Security: We use encrypted EMR systems and secure servers.
• Physical Security: All physical records are locked and access-controlled.
• Compliance: We adhere to HIPAA and Kenya data protection laws.

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4. Patient Rights & Access

• Request access to your medical records.
• Request corrections for inaccuracies.
• Opt-out of non-essential communication.

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5. Data Sharing & Third Parties

• Legal requirements (e.g. court orders or public health).
• Medical referrals or collaborative care (with consent).
• Insurance processing (with your provider).

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6. Contact Us

If you have questions or wish to exercise your privacy rights, contact us:

• Phone: +254 720 432634
• Email: info@hch.co.ke
• Address: Nyaku House, 1st Floor, Hurlingham

Your privacy and trust are important to us. We are dedicated to keeping your health information safe and secure.